BPO Outsourcing Services
Colan Infotech Private Limited is an offshore business process outsourcing company that offers a proactive service to international business.
Our customer-centric BPO service is available for both B2B and B2C companies across different verticals. With our offshore inbound and outbound BPO services, we act as a direct representative to your potential customers to deliver optimal customer service experience.
We are proud to say that we aren’t a typical outsourcing company, rather we deploy technology in a better way that eventually strengthen your prominent customer’s base. Our customer support runs more strategically in which your existing customers will become your business’s referral source.
BPO Development Services
As we take care of managing your customers with our eminent customer care service we play a vital role in smooth running of your business functionality and profits. And the benefits are not just limited with few things, hiring us as your outsourcing partner will give you the right return on investment.The other advantages in choosing use are,
Highly organized workplace
24*7 support
Cost effective
Latest technology Involved
Latest technology Involved
Field experts deployed
BPO Services We Offer
Being a successful long time veteran in offering outsourcing services globally we have widen our customer support assistance on below areas.
Data Entry Services:
Managing data is the biggest hurdle every mid-level to high level companies are facing today. What if you handover such task to the right person like us. With our exponential data entry services we make you feel as the work being done by your in-house team.
Data Conversion:
With a team of data conversion experts we have a thorough knowledge on how to compile data conversion with an output that is compatible to wide variety of devices available. Our data conversion service includes catalogue conversion, document conversion, PDF file conversion etc.
Document Scanning:
In this modern digital arena, converting a document into digital layout is one of the toughest tasks companies face today. But with Colan InfoTech’s document scanning services the space required for storing paper copies is largely reduced and most importantly our document scanning technique will help you easily access and organize your documents with ease.
Accounting/Bookkeeping Services:
This type of outsourcing service is considered the toughest job to be handled by an offshore outsourcing company. But not so tough for us. Colan InfoTech has bunch of accounting wizards with right understanding about accounting principles to provide accounting and bookkeeping services. Our team of experts are familiar with all sort of accounting software models, including quickbooks.
Customer support:
Is your business getting bigger? Do you think you would lose your customer base with insufficient support team? If your answer is yes, then you are at the right place. Let the experts like us handle the situation with the right team. With our focused customer support we simply let you concentrate on your core competencies of your business.
Customer Service:
Every customers these days in need of prompt support for the service/product that your business offers. So in order to prove them that they are so mean to your business, you definitely need a customer service team like us. Simply speaking you sell your product/service to your consumers, and we take care of your business reputation.
Back office support:
With our cosmic back office support service we make our clients completely satisfied by achieving business goals on time. As back office support is required for variety of industry we also have room for every business owner with a customized package. On acquiring our back office support service we guarantee you an increase in your productivity and service availability at right time.
Help Desk Support
Compared to typical help desk support, Colan InfoTech’s service give your customer a more professional and instant support 24*7 across the globe. Moreover we are an authorized and certified outsourcing company preferred by leading brands in US. We give support via all the available sources such as,
Voice support: While you concentrate on your business operations we enhance your productivity with our quality voice support.
Chat support: Being your chat support partner we ensures a cost effective performance that gradually minimize your operation cost.
Helping organizations to get exponential growth through intelligent BPO services
Benefits of Live Chat
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• Live chat support turn out to be an easy and convenient method for companies to actively interact with their customers thus dynamically inviting them for an online chat and deliver service support in actual time.
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• Technically chat support bring two way of benefits to an enterprise : As a thoughtful tool for interactive customer support and a successful marketing channel that is effective enough to convert website visitors into buyers.
Live Chat Support Services
Colan Infotech as one of the leading live chat service provider, offers the services at cost-effective price structure to all clients across the globe. We have qualified experts in leveraging the wide range of chat support irrespective of the business. Our highly secured SSL based chat support have inspired our clients to be in a continuous relationship with us. We also promise to deliver an efficient live chat outsourcing service that will gain customer trust on your business.
Our remarkable outsource live chat support services includes,
Chat & Email Support
Inbound call support services
Outbound Call Support services
Answering Service
Technical Support
Customer Service
Accounts & Finance Services
Data Entry and Processing service
Web Research services
Research analysis
Telemarketing service
Keep track of service data
As far as the service delivered to the customer is important so does maintain it in a monthly/weekly report. We maintain cloud storage documents to send the service report to our clients.
How our Offshore chat service support your business?
A decade of experience with all major customer relationship management and chat platforms have shaped our chat support team to seamlessly deliver the right solution to all sort of queries and timely customer service. Few of the notable advantages help us to build a unique identity among competitors.
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Sophisticated Infrastructure
State of art office infrastructure and advanced communication tools help our representatives to deliver live chat service at the specified time with ease.
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Transparency
Colan Infotech delivers solutions in such a way it built easy access to our resources. Communications are recorded and analysis using parameters for future purpose.
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24*7 support
Our live chat support services are accessible around the clock and executives are always heads up to settle queries/issues within few hours it’s been raised.
Transcription Service
The most challenging task in transcription is adhering to the quality of video /audio. Professional transcription service providers like us will also keep an eye on quality with attention to detail. We have an expert team who are highly experienced transcripts with a capability to get most out of a difficult audio/video files too.
Contact our BPO Outsourcing Services
Now it’s time for your business to stay ahead of your rivals, call us today and find a better solution to reduce your operational cost with a pool of talented professionals to serve you better than anyone else in the universe. Make the right decision by outsourcing all your business process to experts like us and let your business grow exponentially.